Photo Eyes/Photo Safety Devices
Photo eyes are safety features located at the bottom of your garage door that will not allow the door to come down if it senses that something is in the way. They can become out of alignment Very easily. Also, nothing should block the photo eyes in any way.
There are several indicators that your photo eyes may need to be serviced:
- If your door can be raised without a problem but it will not close or starts to close and comes back up.
- When you hit the wall button to close the door and the door doesn’t come down or starts to and goes back up, the lights on the motor head will blink.
- If you can “force” the door to the ground by holding the wall button and not releasing it until the door is fully closed.
- Newer Lift-Master motors will have one green photo eye light and one amber one. The green photo eye is the receiving eye and will go out even if it is not the eye that has been hit. Both lights must be solidly lit. There should be no flickering or flashing of the lights. Even the slightest flicker will not allow the door to come down.
- Check to make sure all wire connections are fine. It is possible for wires to become tangled with something in the garage.
To re-align your photo eyes:
- Locate the photo eye that is “out” if possible. Usually the photo looks like it has been hit or has something in front of it.
- With your hands you need to manipulate the photo eye to get it back in alignment. This may take some patience as they are designed to be sensitive.
- Once you have both lights on and they are solid, tighten down the wing nuts and your door should work properly.
Unfortunately, this is something that may occur several times because of the sensitivity of the photo eyes. It is designed with SAFETY in mind. Since this is rarely an installation issue, Mount Garage Doors, Inc. will be happy to come out and align photo eyes ONE time if you are unable. However, additional times will result in a service fee.
DISCLAIMER
Mount Garage Doors Inc accepts no liability for the content of these pages, or for the consequences of any actions taken on the basis of the information provided.
If in doubt, please call (410) 549-2668 or 1-877-683-6677
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Mount Garage Doors, Inc.
Westminster, MD 21157.
Tel: (410) 549-2668
Fax: (410) 549-4229
www.MountGarageDoors.com
Serving Carroll, Frederick, Howard and Baltimore Counties.
Commercial – Residential – Gate Openers – Service & Repair
3 Year Labor Warranties
MHIC #51659
